Chimney Care Package

Standard

Essential

Complete

Annual cost£59£75£99
Monthly cost£4.91£5.75£8.25
Annual Sweep YesYesYes
Unlimited CalloutsN/AN/AYes
Replacement Bird GuardN/AN/AYes
Package FAQs
Am I eligible for the package?No site assessment need for either a stove or open fire No site assessment need for either a stove or open fireA site assessment is needed on the first visit. The appliance will need to be brought up to an acceptable standard prior to acceptance onto the complete package. Spares to bring the appliance up to standard can will be charged at cost - if the cost of getting the appliance up-to standard is to great one of the lower level packages can be chosen instead.
Can I sign up and get my chimney swept straight away?Yes but you will need to pay £59 immediately & complete the standing order when we visit.Yes but you will need to pay £49 immediately & complete the standing order when we visitYes but you will need to pay £49 immediately & complete the standing order when we visit
What if I change my mind?14 Days from signing up, if you wish to cancel a full refund will be given. If your sweep has already been done, the full cost of the sweep will be payable. 14 Days from signing up, if you wish to cancel a full refund will be given. If your sweep has already been done, the full cost of the sweep will be payable. 14 Days from signing up, if you wish to cancel a full refund will be given. If your sweep has already been done, the full cost of the sweep will be payable.
Can I Upgrade/ Downgrade my package?Yes, but if you change your package you must stay with it for at least 6 months before changing again. Yes, but if you change your package you must stay with it for at least 6 months before changing again. Yes, but if you change your package you must stay with it for at least 6 months before changing again.
How often will my chimney be swept?Once over the 12 month contract period. Once over the 12 month contract period. As many times as deemed necessary by us.
How do I know when you will visit?We will send you an email when we think you should be swept, then call you to confirm a day. We will send you an email when we think you should be swept, then call you to confirm a day. We will send you an email when we think you should be swept, then call you to confirm a day.
Can I choose when I get my chimney swept? Within reason, however we always try to schedule work efficiently. Within reason, however we always try to schedule work efficiently. Within reason, however we always try to schedule work efficiently.
Can I use my package on any chimney?No, the Chimney/appliance must be specified. No, the Chimney/appliance must be specified. No, the Chimney/appliance must be specified.
What if I have multiple chimneys?You can purchase multiple packages. You can purchase multiple packages. You can purchase mulitple packages.
What is included under stove spares?N/ARope, Glue, Glass, Grate, Baffle plates, Bricks, Ashpans (subject to availability)Rope, Glue, Glass, Grate, Baffle plates, Bricks, Ash-pans (subject to availability)
What Spares are not covered?N/AThe main fabric of the stove, Accessories and additions, boiler and connections, fireplace & flue components (see terms)The main fabric of the stove, Accessories and additions, boiler and connections, fireplace & flue components (see terms)
How will I get my included parts?N/AReplacement parts will normally be fitted FOC while sweeping or we can either make a chargeable visit or post the parts for self fitting.Replacement parts will normally be fitted FOC while sweeping, or we can either make a special visit or post the parts for self fitting.
Will my included parts be fitted?N/AIf we have to make a special journey there would be a charge for fitting parts. Yes, Free of Charge.
What if my parts are not available?N/AWe will endeavour to fabricate parts - a fee will apply for bespoke fabrication however. We will endeavour to fabricate parts for which there may be a fee.
How do unlimited callouts work?N/AN/AIf you are having an issue, we will firstly arrange an over-the-phone consultation with a HETAS engineer to determine the issue & whether it can be resolved over the phone or at the next scheduled visit.