Chimney Care Package

Standard

Essential

Complete

Annual cost£49£69£99
Monthly cost£4.10£5.75£8.25
Annual Sweep YesYesYes
Fuel Discount 10%10%10%
Stove Parts/SparesN/A30%100%
Accessories DiscountN/A10%10%
Unlimited CalloutsN/AN/AYes
Replacement Bird GuardN/AN/AYes
Free Gift   
Box of 100 odourless FirelightersYesYesYes
Pair of Stove GlovesnoneYesYes
CO DetectornoneYesYes
Stove ThermometernonenoneYes
Moisture MeternonenoneYes
RRP of Free introductory pack£7.99£50£90
Package FAQs
Am I eligible for the package?No site assessment need for either a stove or open fire No site assessment need for either a stove or open fireA site assessment is needed @ £49 including a sweep. The appliance will need to be brought up to an acceptable standard prior to acceptance onto the complete package. Spares to bring the appliance up to standard can be purchased at 30% discount plus a fitting charge.
How soon after the visit will I find out the outcome? We can tell you straight away over the phoneWe can tell you straight away over the phone2 - 4 working days after site visit
Do I have to pay monthly or yearly?It's totally up to you. If you pay annually the payment needs to to be set up to be paid straight away even if you are paying to have a sweep done when we visit. It's totally up to you. If you pay annually the payment needs to to be set up to be paid straight away even if you are paying to have a sweep done when we visit. It's totally up to you. If you pay annually the payment needs to to be set up to be paid straight away even if you are paying to have a sweep done when we visit.
Can I sign up and get my chimney swept straight away?Yes but you will need to pay £49 immediately & complete the standing order when we visit.Yes but you will need to pay £49 immediately & complete the standing order when we visitYes but you will need to pay £49 immediately & complete the standing order when we visit
Can I get my sweep discounted to £49 and sign up to start the standing order for 12 months time?No, if you want to enjoy the sweep discount and the care package benifits & discounts, payments need to start immediantly, if you sign up and defer payments any length of time you will need to pay the full price for the sweep. No, if you want to enjoy the sweep discount and the care package benifits & discounts, payments need to start immediantly, if you sign up and defer payments any length of time you will need to pay the full price for the sweep. No, if you want to enjoy the sweep discount and the care package benifits & discounts, payments need to start immediantly, if you sign up and defer payments any length of time you will need to pay the full price for the sweep.
What if I change my mind?14 Days from signing up, if you wish to cancel a full refund will be given (introductory pack will need to be returned). If your sweep has already been done, the full cost of the sweep will be payable. 14 Days from signing up, if you wish to cancel a full refund will be given (introductory pack will need to be returned). If your sweep has already been done, the full cost of the sweep will be payable. 14 Days from signing up, if you wish to cancel a full refund will be given (introductory pack will need to be returned). If your sweep has already been done, the full cost of the sweep will be payable.
Can I Upgrade/ Downgrade my package?Yes, but if you change your package you must stay with it for at least 6 months before changing again. Yes, but if you change your package you must stay with it for at least 6 months before changing again. Yes, but if you change your package you must stay with it for at least 6 months before changing again.
How do I claim my free introductory pack?You can collect the items from The Stove Gallery, Harrogate within 12 Months. You can collect the items from The Stove Gallery, Harrogate within 12 Months. You can collect the items from The Stove Gallery, Harrogate within 12 Months.
Will you drop off introductory packs? Gift sets can be dropped off by the engineer when sweeping if requested. Gift sets can be dropped off by the engineer when sweeping if requested. Gift sets can be dropped off when doing a site assessment or sweeping if requested.
What if I don’t want the Introductory pack? Items can be substituted with fuel (single bag rate) of equal value Items can be substituted with fuel (single bag rate) of equal value Items can be substituted with fuel (single bag rate) of equal value
Can I take cash instead of gifts or fuel?There is no cash equivalent. There is no cash equivalent. There is no cash equivalent.
When will I receive my Chimney Care Card?When you collect your introductory pack. When you collect your introductory pack. When you collect your introductory pack.
How often will my chimney be swept?Once over the 12 month contract period. Once over the 12 month contract period. As many times as deemed necessary by us.
How do I know when you will visit?We will send you an email when we think you should be swept, then call you to confirm a day. We will send you an email when we think you should be swept, then call you to confirm a day. We will send you an email when we think you should be swept, then call you to confirm a day.
Can I choose when I get my chimney swept? Within reason, however we always try to schedule work efficiently. Within reason, however we always try to schedule work efficiently. Within reason, however we always try to schedule work efficiently.
Can I use my package on any chimney?No, the Chimney/appliance must be specified. No, the Chimney/appliance must be specified. No, the Chimney/appliance must be specified.
What if I have multiple chimneys?You can purchase multiple packages. You can purchase multiple packages. You can purchase mulitple packages.
Multiple packages + Multiple discounts?No, only 1 discount can be applied to a sale.No, only 1 discount can be applied to a sale.No, only 1 discount can be applied to a sale.
What is included under stove spares?N/ARope, Glue, Glass, Grate, Baffle plates, Bricks, Ashpans (subject to availability)Rope, Glue, Glass, Grate, Baffle plates, Bricks, Ash-pans (subject to availability)
What Spares are not covered?N/AThe main fabric of the stove, Accessories and additions, boiler and connections, fireplace & flue components (see terms)The main fabric of the stove, Accessories and additions, boiler and connections, fireplace & flue components (see terms)
How will I get my parts?N/AReplacement parts will normally be fitted FOC while sweeping or we can either make a chargeable visit or post the parts for self fitting.Replacement parts will normally be fitted FOC while sweeping, or we can either make a special visit or post the parts for self fitting.
Will my parts be fitted?N/AIf we have to make a special journey there would be a charge for fitting parts. Yes, Free of Charge.
What if my parts are not available?N/AWe will endeavour to fabricate parts for which there may be a fee. We will endeavour to fabricate parts for which there may be a fee.
How do unlimited callouts work?N/AN/AIf you are having an issue, we will firstly arrange an over-the-phone consultation with a HETAS engineer to determine the issue & whether it can be resolved over the phone or at the next scheduled visit.