Chimney & stove care FAQs

A site assessment is needed on the first visit. The appliance will need to be brought up to an acceptable standard prior to acceptance onto the package. Spares to bring the appliance up to standard will be charged at cost.

Yes, but you will need to pay £69 immediately & complete the online subscription form for the package you require.

14 Days from signing up, if you wish to cancel a full refund will be given. If your sweep has already been done, the full cost of the sweep will be payable.

Yes, but if you change your package you must stay with it for at least 6 months before changing again.

Once over the 12 month contract period. Or, if you have the Complete Package, twice over the annual contract period.

We will send you an email when we think you should be swept, then call you to confirm a day.

Within reason, however we always try to schedule work efficiently.

No, the Chimney and appliance must be specified.

You can purchase multiple packages.

Out Standard Package does not include discounted spares. Both our Essential and Complete Packages include a 30% discount on rope, glue, glass, grate, baffle plates, bricks and ashpans (subject to availability).

The main fabric of the stove, accessories and additions, boiler and connections, fireplace & flue components (please see terms).

Replacement parts will normally be fitted FOC while sweeping, or we can either make a chargeable visit, or post the parts for self fitting.

We will endeavour to fabricate parts. However, a fee will apply for bespoke fabrication.